The Excellence Collection

• Flight + Hotel reservations are NOT commissionable for Travel Agents.

• Personal reervations are not commissionable for Travel Agents and do not count towards production.

Login:  travel@experiencelife.travel

PW: 13298MapleLeaf!

TRAVEL AGENT ASSISTANCE

• Schedule Site Inspections:

• Request a Travel Agent Rate

• Media Tools (Factsheets, Photo gallery, info on Honeymoon and Anniversary Packages, etc..)

• To keep you updated, please join our facebook group The Excellence Collection Travel Professionals Group and instagram account @excellencefortravelagents

WEDDINGS AND WEDDING GROUPS CONTACTS: groups@theexcellencecollection.com

• Weddings Sales Executive (this team is only able to provide information in regards to wedding date availability and wedding packages):
  Finest Resorts (multigenerational)
  Finest Playa Mujeres: Christine Carles groups1@theexcellencecollection.com
  Finest Punta Cana: Milena Pinilla groups4@theexcellencecollection.com
  Excellence Resorts (adults only 18+)
  Excellence Riviera Cancun, Excellence Punta Cana, Excellence El Carmen, Excellence Oyster Bay and Excellence Coral Playa Mujeres: Beverly Caicedo groups2@theexcellencecollection.com
  Excellence Playa Mujeres: Gledys Montaño groups7@theexcellencecollection.com

LEISURE GROUP (BIRTHDAY, FAMILY CELEBRATIONS, ETC) CONTACTS:

• Groups Sales Executive:
  Finest Playa Mujeres, Finest Punta Cana, Excellence Oyster Bay: Milena Pinilla | groups4@theexcellencecollection.com
  Excellence Riviera Cancun, Excellence Playa Mujeres, Excellence Punta Cana, Excellence El Carmen, Excellence Coral Playa Mujeres: Gledys Montaño | groups7@theexcellencecollection.com

DIRECT BOOKINGS

• Booking Portal or new sign up

• Update an existing reservation or assistance for payments, call directly our Contact Center (toll free):
  USA: +1 866 211 6223
  CAN: +1 866 403 7394
  UK: +44 800 086 8148
  MX: +52 800 953 2142

• Commission Payments: please review the status directly on your Onyx Center Source Account or submit a support request here making sure to include the following info:
  Travel Agency Name
  Agent Name
  Agency Affiliate Code (i.e.: IATA, CLIA, TRUE, etc..)
  Hotel Name
  Booking reference
  Lead guest name on the booking
  Travel dates

• Transfers (direct bookings); send your request including hotel, booking reference, name of lead guest, number of passengers and full flight info (inbound-outbound):
  Cancun and the Riviera Maya: transfers@seasonstours.com
  Punta Cana: transfers.domrep@seasonstours.com
  Montego Bay: transfers.jamaica@seasonstours.com

GUEST ASSISTANCE

• ON-SITE ASSISTANCE (CLIENTS IN-HOUSE ONLY): please refer to the During Travel Contact List

• POST-TRAVEL (ONLY AFTER CLIENT HAS CHECKED OUT FROM THE HOTEL): customerservice@theexcellencecollection.com (all Brands, all hotels)

Must have active account before processing any reservations in order to collection commissions, if not created any reservation bookedo utside the portal cannot be paid.  Create your account:

https://rewards.theexcellencecollection.com/join